Frequently Asked Questions
1What is your service area?
All Tri-State area New Jersey, New York, Connecticut, Pennsylvania and surrounding states. We also serve many major cities in the East Coast area.
2How far in advance do I need to make a reservation?
We suggest reservations be made 6 hours in advance to secure your car service. For last minute reservations, please call us at (201) 713-7525.
3What credit cards do you accept?
We accept all major credit cards, including MasterCard, Visa, American Express, and Discover.
4Why do you ask for a credit card number when I make my reservation?
A Credit Card is to hold your reservation and also secure your service. You will not be charged until the day you use our service. We will apply the final charge once we confirm the final extras such as Tolls, Parking, Early or Late Fee, Extra Stop or Waiting Time.
5Are your vehicles smoke-free?
Yes, all STBlac Car Service vehicles are Smoke-Free.
6What is your cancellation policy?
We require at least:
- 3 Hour notice for SEDANs
- 6 Hour notice for SUVs
- 24 Hour notice for VANs
- 7 Days notice for Mini Coaches, Stretch Limousines, and Buses
7What should I do if I cannot locate my chauffeur at the airport?
You should call 201-774-2724 and speak to a dispatcher. Never leave without giving us a chance to locate the chauffeur. Leaving without calling, you will be billed for the full price of the service.
8Do you charge extra for waiting Time at Airport Arrival?
For domestic Arrivals: After your flight landed we give you 30 minutes free waiting time. For International Arrivals: After your flight landed we give you 45 minutes free waiting time. After the free waiting time we will add extra waiting time charge.
9Why is the amount charged differently from the amount I was quoted?
Your rate quote is based on the information provided at the time your reservation is taken. Additional charges such as Extra Tolls, Parking, Early or Late Fee, Extra Stop or Waiting Time can result in changing your final bill. If you do not feel that you had any additional services, please call our Accounting Department at 201-774-2724 to review your charges.
10Can I pay cash for the trip?
Cash is accepted; however, we still do need to have a credit card on file to hold a reservation.
11How can I open up an account with Daisy Executive Limousine?
- Individual Traveler and
- Corporate or small business account.
Our suggestion is to call our office and speak to an account manager and find out our special deal for new accounts.
12What if I lost something in the vehicle, do you have a “Lost and Found” department?
STBlack Car Service has a Lost and Found department. STBlack Limousine Service is not liable for lost items left behind in any vehicle by a passenger, but we do have a Lost and Found Inquiry procedure. If you suspect you have left an item in a STBlack affiliated vehicle, please call us at (201) 713-7525 and speak with a dispatcher.